I've also ordered from RA many times over many years. And honestly there have been minor issues on some of the orders all along. However in the past they were very good about correcting the mistakes; the item was credited and you did not have to return it. But that changed as they grew bigger. Mistakes are more frequent, returns are not so easy, and they are not as friendly and helpful....the service is definitely lacking overall. I've also noticed the pricing isn't as great as it used to be either. In the beginning (several years ago) their deals were amazing. Now they are not much better than the average big box chain parts stores (at least on the stuff I look for). Clearly their business model has changed as well. Initially they purchased all of their stock from various parts stores, suppliers, warehouses, etc, that were going out of business or otherwise clearing out old inventory. And that was great for those of us that like to own and work on old cars because it was mostly parts for older applications. Now it seems most of their stuff is new merchandise directly from the same sources as every other parts store. So they have gone from being a unique discount source of NOS and obsolete (i.e. hard to find) parts to just another online parts seller.
