I work for Hewlett-Packard
You and I are in opposite ends of the business Pete. You deal with the infrastructure and I deal with the ever shrinking toll and DA operator workforce.
Our software collects live call data, predicts future traffic volumes, suggests staffing levels at a 15 minute level, then matches the predicted shifts required to the available operators, accounts for vacations, payroll, etc, etc. It is literally many hundreds of thousands of lines of customized code for almost every major phone company and lots of smaller players.
These days it is a Cadillac in a Kia world. Everyone is downsizing and cutting costs by going to "shrink wrap" software solutions. Hard to complain really, when I started in 85 they told me telco automation would put us out of business in 5 years. Lasting an additional 20 was very good for me and my family.
We were the sh1t for 20 years. Now we are swirling around the bowl hoping to leave a mark to show we were here.
You and I are in opposite ends of the business Pete. You deal with the infrastructure and I deal with the ever shrinking toll and DA operator workforce.
Our software collects live call data, predicts future traffic volumes, suggests staffing levels at a 15 minute level, then matches the predicted shifts required to the available operators, accounts for vacations, payroll, etc, etc. It is literally many hundreds of thousands of lines of customized code for almost every major phone company and lots of smaller players.
These days it is a Cadillac in a Kia world. Everyone is downsizing and cutting costs by going to "shrink wrap" software solutions. Hard to complain really, when I started in 85 they told me telco automation would put us out of business in 5 years. Lasting an additional 20 was very good for me and my family.
We were the sh1t for 20 years. Now we are swirling around the bowl hoping to leave a mark to show we were here.